Last updated: September 2026

RH Trailers Pty Ltd trading as Rowville Horse Trailers (“Rowville Horse Trailers”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and protect personal information when you interact with us, including when you visit our website, submit an enquiry, create or use an account, or otherwise communicate with us.

1. Personal Information We Collect

Depending on how you interact with us, we may collect personal information including:

• Your name
• Email address
• Phone number
• Residential or postal address
• Account login and account details
• Information you provide through our contact and enquiry forms
• Details about the horse float, products or services you are interested in
• Information relating to your interactions and communications with us
• Any other information you voluntarily provide to us

We only seek to collect information that is reasonably necessary for us to provide our products and services, respond to enquiries and operate our business.

2. How We Collect Your Information

We may collect personal information directly from you when you:

• Submit a contact or enquiry form through our website
• Create or use an account on our website
• Contact us by email, telephone or other means
• Request information about our horse floats or services
• Purchase a product or service from us
• Communicate with us during the design, manufacture or servicing of your horse float
• Otherwise provide information to us voluntarily

We may also collect limited information automatically when you use our website, such as technical information relating to your device or browsing activity.

3. How We Use Your Information

We may use your personal information to:

• Respond to enquiries and requests
• Provide information about our horse floats, products and services
• Manage customer accounts
• Prepare quotations and orders
• Communicate with you about your purchase or enquiry
• Manage servicing, maintenance and after-sales support
• Process transactions and payments where applicable
• Improve our website, products and customer experience
• Maintain our business records
• Send marketing communications where permitted and where you have consented or where otherwise permitted by law
• Meet our legal and regulatory obligations
• Protect our business, website and customers from fraud, misuse or security threats

We will not use your personal information for purposes that are unrelated to the reason it was collected unless permitted or required by law.

4. Disclosure of Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business and provide our products and services.

These parties may include:

• Website and hosting providers
• Information technology and software providers
• Payment and financial service providers
• Professional advisers, such as accountants, lawyers or insurers
• Service providers who assist us with operating our business
• Government agencies or regulatory bodies where required by law
• Other parties where you have authorised us to do so

We do not sell your personal information to third parties.

Where we use third-party service providers to assist us, we take reasonable steps to ensure that personal information is handled appropriately.

5. Website Accounts

If you create an account through our website, we may collect and retain information necessary to manage your account and provide you with relevant services.

You are responsible for keeping your account login information confidential and should notify us if you believe your account has been accessed without your permission.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to help us operate the website, understand how visitors use our website and improve your online experience.

Cookies may collect information such as your browser type, device information, pages visited and general website usage information.

Where third-party analytics or other website technologies are used, those providers may collect information in accordance with their own privacy policies.

You can generally control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

7. Direct Marketing

From time to time, we may use your contact information to send you information about our products, services, news, promotions or other communications that may be relevant to you.

Where required, we will obtain your consent before sending direct marketing communications.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us directly.

8. How We Store and Protect Your Information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Personal information may be stored electronically using our own systems and/or third-party service providers.

While we take reasonable measures to protect your information, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to maintain appropriate business records, or where required by law.

9. Overseas Disclosure

Some of the third-party service providers we use to operate our website or business may store or process information outside Australia.

Where personal information is disclosed to an overseas recipient, we will take reasonable steps to ensure that the information is handled in accordance with applicable privacy obligations.

10. Accessing and Correcting Your Information

You may request access to personal information we hold about you.

You may also ask us to correct personal information if you believe it is inaccurate, incomplete or out of date.

To make a request, please contact us using the details below. We may need to verify your identity before providing access to or changing personal information.

We will generally respond to requests within a reasonable period.

11. Privacy Complaints

If you believe we have mishandled your personal information or have otherwise breached applicable privacy obligations, we encourage you to contact us first so that we can investigate and attempt to resolve your concerns.

Please provide as much information as possible about your concern, including any relevant dates, communications or details.

We will review your complaint and respond within a reasonable period.

If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or privacy obligations.

The latest version will be published on our website and will include the date it was last updated.

13. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or have a privacy concern, please contact us:

RH Trailers Pty Ltd trading as Rowville Horse Trailers

Email: info@rhta.com.au

Phone: 0488 789 291

Address: 19-21 Moresby Avenue, Seaford VIC 3198, Australia

Last updated: September 2026